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FAQ

Frequently Asked Questions

How do I track my order?

Once your order is processed, you will receive an email with tracking details, so you can follow the status of your delivery.
Can I choose a specific delivery time?

While we do not offer specific delivery times, we do provide delivery slots in the morning or afternoon. You can select your preferred time slot when placing your order.
Do you offer wholesale options?

Yes, we offer wholesale inquiries for businesses interested in our fresh products. For more details, please reach out to us via email at africotradingltd@gmail.com or by phone at +250794393969.
Do you deliver to my area?

We deliver to a variety of locations. If you’re unsure about your area, feel free to contact us to confirm whether we can deliver to you.
Can I cancel or modify my order?

You can cancel or modify your order before 6 pm the day before your scheduled delivery. After this time, the order will be processed and cannot be changed or canceled.
How do I contact customer service?

You can reach our customer service team via email at africotradingltd@gmail.com or by phone at +250794393969. We're happy to assist you with any inquiries!
Can I customize my box?

Yes, you can customize your box! We offer the option to select your preferred items during checkout by adding them to your cart. If necessary, feel free to reach out to us for further customization.
What is Fresh.Box?

Fresh.Box is a fresh, high-quality produce delivery service that connects local farmers with consumers, bringing the best products right to your door. We aim to support healthy living while making grocery shopping easy, convenient, and sustainable.
Is my personal information safe?

Yes, we take your privacy seriously. All personal information is encrypted and securely stored. We will never share your details with third parties without your consent. Please refer to our Privacy Policy for more information.
What is your return policy?

We strive for customer satisfaction and take pride in the quality of our products. If you're unsatisfied with your order, please contact us within 24 hours, and we'll work with you to resolve the issue.
How can I help the community with my purchase?

With every box you purchase, we donate a portion to charity helping those in need. By choosing Fresh.Box, you're not just nourishing your body, but supporting the greater good.
How does next-day delivery work?

We offer next-day delivery for orders placed before 6 pm the day before. Orders placed after 6 pm will be delivered the following day.
How do you ensure the quality of your products?

We carefully source only the freshest produce from local farms, ensuring you receive top-quality products in every box. If you have any other questions, don’t hesitate to reach out to us. We’re always here to assist you!
What if I’m not home for delivery?

If you're not home at the time of delivery, our team will leave your box in a safe location, such as a porch or designated area. We recommend you be present to ensure your box stays fresh.